and email correspondence. Handling and resolving Customer queries. You will be required to handle and resolve dealing with Customer queries.
The Technical Servicing Administrator will be responsible for processing all admin for the (KAM) Emergency
/>Process quotations received from the Field Service Engineer
Ensure correct pricing quoted per
prices for parts if required
Follow up with customers on quotes sent and not yet accepted
Technical
reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer
if no response/feedback received
Monthly service planning with the Technical team and sub-distributors
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers Engineers and liaise directly with customers. The Technical Servicing Administrator will be responsible for processing Quotes: Process quotations received from the Field Service Engineer Ensure correct pricing quoted per modality selling prices for parts if required Follow up with customers on quotes sent and not yet accepted Technical reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer
their qualifications (degrees/ diplomas) for an in-service training in the various occupations mentioned below: Ms Office) Strong administration skills Client Service orientation Ability to work in and as part of a
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers Engineers and liaise directly with customers. The Technical Servicing Administrator will be responsible for processing Quotes: Process quotations received from the Field Service Engineer Ensure correct pricing quoted per modality selling prices for parts if required Follow up with customers on quotes sent and not yet accepted Technical reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer
FICO / GL Project Experience
- SAP GTS / Customs Process Knowledge
- SAP FI
- SAP CO
At APP we provide managed services for end user computing, ICT resourcing, project management and consultation
rd party Courier services (including SLA negotiations and management) to meet customer needs. MUST BE AVAILABLE projects within the business. Customer Services: Interaction with customers to provide distribution solutions solutions by focusing on value added services and new delivery methods. Identify areas of improvement within Controller's role: Customer (our Sales Force or Consumer): Analyse external customer's specific requirements requirements for delivery services and include their requirements in company internal procedures and measures
Key Regional Group Customers to be managed as Key accounts by RSM. Regular Customer field visits with cycle per sales consultant aligned to Current Key customers, New Business basket growth, and new Business product launches regionally. Ability to put bespoke Customer Sales presentations together. Work closely with the Foodservice or Out of Home Sales Environment (Hotels, Casinos, Conference centres, Restaurants &
Key Regional Group Customers to be managed as Key accounts by RSM. Regular Customer field visits with cycle per sales consultant aligned to Current Key customers, New Business basket growth, and new Business product launches regionally. Ability to put bespoke Customer Sales presentations together. Work closely with the Foodservice or Out of Home Sales Environment (Hotels, Casinos, Conference centres, Restaurants &