/>Our Client is looking for an experienced HR Operations Manager to oversee all functions of their Human
support to their employees. HR Operations Manager will oversee and manage all aspects of their human resources
ensuring the smooth and efficient implementation of HR policies, procedures, and programs. The successful
organisational and leadership skills, capable of managing a diverse range of HR functions and form part of the MANCO
/>Essential Requirements
Lead HR projects and initiatives to enhance employee engagement
grievances o Representing the Party at the CCMA o Ensuring HR policies are reviewed and updated o Providing legal Effectively managing the recruitment function o Ensuring changes to employment terms are managed effectively effectively o Developing and maintaining an effective internship programme Prospective applicants must meet any other relevant legislation • Familiarity with HR information systems • Excellent administrative skills Excellent communication skills with the ability to manage internal and external stakeholders • Ability to
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identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency system to the team Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards Management reporting and oversight Driving Quality initiatives and implement action plans that support the development of high performing teams Establish an environment promotes the concept of teamwork and professional development Create a positive work environment by acknowledging
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the achieve your goals. JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency
will be key metrics to be focused on. Attrition management will be a prime deliverable QUALIFICATIONS Should end-to-end Service transaction processing • Deal with people in a manner which shows sensitivity, tact, and Self-initiated and zeal for continuous improvement • People management skills • Ability to coordinate and liaison guidelines • Provide answer to Technical Queries and assist the team via the necessary tools • Participating providing event-based and frequency-based feedback • Assist Handling and Good at problem solving • Full time
DESCRIPTION Essential Functions Help the Training Manager oversee or coordinate the different training requirements coach, and mentor trainers to help develop the required skill sets Develop training materials, activities Facilitate training classes as needed Help the Training Manager gather, measure, and analyze data to gauge the contributions, soliciting input, and offering personal assistance, when needed. Ensure compliance with internal Successful knowledge transfer Quality content development Training Quality Module Adherence Attendance
Process Specific Skills Content designing and development Ability to present the information in simple role/assignment Experience in SETA functions Skills development Facilitator (SDF) experience ABOUT US EXL is speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the Process Specific Skills Content designing and development Ability to present the information in simple role/assignment Experience in SETA functions Skills development Facilitator (SDF) experience ABOUT US EXL is
and visitors. This function includes day to day management of Facility Operations Such as - Housekeeping Service, Front office management, Cost optimization, Team development, Vendor development , IFM Services etc saving of 5-7% of approved budget. Vendor management: Managing vendors along with/through pre-designated where service can get impacted. Responsible for managing & maintaining a top class BPO infrastructure validate implementation of systems & processes. Develop a strong vendor base and work towards maximizing
grievances o Representing the Party at the CCMA o Ensuring HR policies are reviewed and updated o Providing legal Effectively managing the recruitment function o Ensuring changes to employment terms are managed effectively effectively o Developing and maintaining an effective internship programme Prospective applicants must meet any other relevant legislation • Familiarity with HR information systems • Excellent administrative skills Excellent communication skills with the ability to manage internal and external stakeholders • Ability to