Strategy, Client Services, Finance, Facilities and Human Capital, • Compile and submit reports to the COO targets are met by empowering, motivating and developing an operational team to achieve desired results performance management of call centre resources. • Coaching, developing, motivating and retaining staff and and retaining the best people and managing the development of skills within the team. • Ensuring the delivery staff, identifying training needs for call centre resources. COMPENTENCIES AND SKILLS: • Aptitude in decision-making
satisfaction, cost reduction and revenue growth. Develop reports and analytics to drive project improvements governance, scope, risk and issues, compliance, resource planning and reporting Reporting progress, the
specialising in sales, marketing, training, development and brand activations. Thus, the success and
information submitted by the team. Training, growth, development, and overall wellness of team. Provide regular