Strategy, Client Services, Finance, Facilities and Human Capital, • Compile and submit reports to the COO Conducting performance management of call centre resources. • Coaching, developing, motivating and retaining staff, identifying training needs for call centre resources. COMPENTENCIES AND SKILLS: • Aptitude in decision-making Strategy, Client Services, Finance, Facilities and Human Capital, • Compile and submit reports to the COO Conducting performance management of call centre resources. • Coaching, developing, motivating and retaining
trends. In doing so, strong interpersonal and communications skills, business acumen and expertise and a governance, scope, risk and issues, compliance, resource planning and reporting Reporting progress, the through problem-solving, negotiation, open communication, and direct influencing of stakeholders within within the project. Excellent communicator of plans and information: strong skills in building the case drawing on data and analytical techniques and communicating this to audiences. Uses knowledge of best practice
Proficient in various software packages e.g., Microsoft Office, ProofHub etc. Keen interest in current affairs methodology Factual report writing Excellent communication ability, both written and oral Analytical and
(fluency in English is mandatory) and written communication skills Ability to multitask, prioritize, and