Ict First Line Customer Support Jobs in South Africa

First Line Support Technician

Pretoria

Job Description/Duties:

· Logging Support Calls on Manage Engine Service Desk (our ticketing ticketing system).

· Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless Installations (Remote Support) if needed.

· Escalating Calls to Second Line Support or Vendor.

· reports etc.

· Adhering to our internal Support SLA.

• Stay up to date with new solutions positive attitude and strong work ethic.
• Customer Service orientated.
• Professional.
• Willingness

  ---

   share this job on whatsapp

First Line Support Johannesburg

 Kontak Recruitment

Johannesburg

 R12 – 15 000

First Line Support Consultant (JB4609) Fourways, Johannesburg R12 – 15 000 CTC per month Permanent Are Are you a tech-savvy First Line Support Consultant with experience in 365 administration experience looking A Certification 2 years experience in a tier 1 support role Microsoft 365 administrative experience is vehicle Duties and Responsibilities: Provide first-line support via phone, email, or in-person (travel to connectivity. Escalate more complex issues to Level Two support or appropriate IT personnel Assist with software

 share this job on whatsapp

First Line Support Consultant (jb4609)

 Freerecruit

Central Johannesburg

First Line Support Consultant (JB4609) Fourways, Johannesburg R12 – 15 000 CTC per month Permanent Are Are you a tech-savvy First Line Support Consultant with experience in 365 administration experience looking A Certification 2 years experience in a tier 1 support role Microsoft 365 administrative experience is vehicle Duties and Responsibilities: Provide first-line support via phone, email, or in-person (travel to connectivity. Escalate more complex issues to Level Two support or appropriate IT personnel Assist with software

 share this job on whatsapp

Ict Support Nelspruit

 Careercare-sa

Nelspruit

 R15,000

Telecoms Industry requires a candidate for Remote Support L2. 5 - 10 years experience Matric Ability to tertiary tertiary training Telephone etiquette ICT product experience (IT / Microsoft / VOIP / Mikrotik / Teltonika

 share this job on whatsapp

Ict Support Technician Stellenbosch

 Datafin It Recruitment

Stellenbosch

strong technical ICT Support Technician, whose primary role will be to provide support for personnel and their related work equipment and services and other ICT infrastructure services of the company during office Provide technical support to in-person, telephone and email requests from users for all ICT servers, hardware software and associated peripherals. Technical support includes software troubleshooting, hardware troubleshooting tickets within the IT Support Ticket system utility for the purpose of tracking open support issues. This includes

 share this job on whatsapp

First Line Analyst Pretoria, South Africa

 Profession Hub

Pretoria

 From 300,000 to 378,000 (Ctc) - Yearly

Description Our client is searching for a First Line Incident Analyst to join their team. Contract: Permanent these incidents and deliver superior services in line with Service Level Agreements. Duties and Responsibilities: provide first-line operational support to acknowledge/reject incidents. Attempt to provide first-line resolution promptly allocating unresolved incidents to 2nd line support. Monitor group mailboxes, ensuring all inbound attention to detail. Driven to deliver high levels of customer service. Flexible approach to working hours. Excellent

 share this job on whatsapp

First Line Analyst Cape Town, South Africa

 Profession Hub

Cape Town Region

 From 300,000 to 378,000 (Ctc) - Yearly

Description Our client is searching for a First Line Incident Analyst to join their team. Contract: Permanent these incidents and deliver superior services in line with Service Level Agreements. Duties and Responsibilities: provide first-line operational support to acknowledge/reject incidents. Attempt to provide first-line resolution promptly allocating unresolved incidents to 2nd line support. Monitor group mailboxes, ensuring all inbound attention to detail. Driven to deliver high levels of customer service. Flexible approach to working hours. Excellent

 share this job on whatsapp

3rd Line It Support Engineer

Cape Town City Centre

As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. diving deep into tickets to help resolve our customers’ queries. Working with the latest technologies Cloud services, you will be communicating with customers at all levels, translating between the technical will need to be able to demonstrate an excellent customer service approach and have great IT skills with

• Providing remote support via tickets raised to resolve customer issues, acting as an escalation

  ---

   share this job on whatsapp

Deputy Director Ict Customer Services

South Africa

 Market related

Employment Equity Plan.

Deputy Director ICT Customer Services - Gqeberha, South Africa

CORE and offering predictable, dependable technical support.

KEY PERFORMANCE AREAS

CORE COMPETENCIES
Ability to draft and manage comprehensive ICT projects in a complex environment.
Extensive Frameworks;
Proven experience in strategic sourcing of ICT services, contract and Service Level Management
Minimum of 6 years technical support experience
Minimum 3 years experience in a

 share this job on whatsapp

Third Line Support Engineer Illovo

 Computer Experts Personnel

South Africa

 60-45k pm

As a 3rd Line Support Engineer, you will support and fault / problem manage including ISP related services and SIP), Hosting, Security,APN etc. The 3rd Line Support Engineer has the ability to troubleshoot and 2nd Line Support Engineer. You will take over incidents which cannot be resolved by the 2nd Line tier tier Support team. If necessary, the engineer will request external support,e.g. from Vendors or 3rd party suppliers. If no resolution can be found, the 3rd Line Support Engineer passes on the Incident to Netops. You

 share this job on whatsapp