Ability
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Randburg
Negotiable
passionate about delivering exceptional customer service and providing technical support? We're seeking
highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team
experience in an IT service desk environment
1-2 Years’ customer service experience1-2
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
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Advanced Projects & People
Midrand
to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and
functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa
troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's
each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support
Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
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Johannesburg
Negotiable
We are looking for a Service Desk Manager to support Application Support teams across
high-energy achiever, leader, and planner. The Service Desk Manager will be a single point for escalation
the standard operating procedure model for the Service Desk.
What you’ll do:
years proven management experience in an IT Service Desk environment, with a specific focus on application
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Johannesburg
Job Description:
Respond to service requests and incidents reported via telephone,
Accurately log and track all incidents and service requests in the ticketing system.
Follow
are resolved and service levels are maintained.
Monitor and manage service desk queues, ensuring
year's experience
Must have experience with service desk ticketing systems and remote support tools.
Must
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Rainmaker Acquisiton Cc
Johannesburg
The service desk manager is responsible for managing daily operations of the service desk, managing the
the service desk team, representing the team to other stakeholders, and helping to ensure that the service
service desk is constantly developing and improving. To meet these many demands, a good service desk manager
understanding of the strategic vision for the service desk and the ability to set the long-term direction
Knowledge and understanding of best practices for service management. Strong communication skills, including
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Agc Recruitment
Johannesburg
The Service Desk Analysts are responsible for the day-to-day operational coordination of the team, providing
purchase orders. Manage IT stock, including logging service desk tickets before issuing stock and maintaining
experience in a support environment. Highly customer service focused with excellent communication and negotiation
improvement mindset for operations and customer service. Highly motivated, results-oriented, and excellent
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Midrand
with client representatives, service providers and other areas within Service Management
MCSE 2012
background5 years related experience within an IT Service Desk environmentKnowledge of helpdesk o
high call volume Service DeskDemonstrable experience of working in an IT Service management ca
skillsExperience in managing and leading a diverse Service Desk teamExcellent communication skills
accuracy and efficiencyExcellent customer service skillsStrong analytical, organizational
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Average Annual Salary
for Ict Service Desk jobs in South Africa
R 428,820
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