delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO users by providing timely and effective technical support and assistance.
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What you’ll
experience in an IT service desk environment
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating Desktop and Technical Support services Providing workstations related support for Absa retail as well troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's as a team to improve service delivery Helpdesk Support Providing remote support to all Absa users utilising Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
Job Description:
Respond to service requests and incidents reported via telephone, ticketing system.
Provide first-line technical support and troubleshooting for hardware, software, and basic application support.
Accurately log and track all incidents and service requests in the ticketing are resolved and service levels are maintained.
Monitor and manage service desk queues, ensuring experience
Must have experience with service desk ticketing systems and remote support tools.
Must have CompTIA
To service internal and external customers with superior customer care, service excellence and administrative administrative support . Fast paced environment which requires quick responses to high volume multi tasked inbound/outbound calls, and walk-in escalations. Support Desk Services: Assist and resolve customer enquiries and/or client enquiries by providing customer and product support as per SLA. Timely, effectively, and proactive level of support Provide weekly feedback reports. Provide handover support between PMO and Service delivery
Employment Equity Plan.
Media Assistant ICT Services - Gqeberha, South Africa
Service Desk Agent Johannesburg, South AfricaOur client in the IT space is looking for a Service Desk Agent to join their dynamic organization. The successful providing exceptional customer service and first-line technical support to clients, troubleshooting basic technical issues, setting passwords, and managing service requests through to resolution or escalation. If Apply Now Description Job Description: Respond to service requests and incidents reported via telephone, ticketing system. Provide first-line technical support and troubleshooting for hardware, software, and Service Desk Administrator PretoriaSuccessful IT Company needs a dynamic Service Desk Administrator with good telephone ethic to join their their team. Answering all incoming calls (client service, switchboard) Dealing with all client queries with the engineers the calls that come in, providing support for the call that the engineer is attending, handling Service Desk Manager (applications)looking for a Service Desk Manager to support Application Support teams across a few work high-energy achiever, leader, and planner. The Service Desk Manager will be a single point for escalation the standard operating procedure model for the Service Desk. What you’ll do: statistics Service Desk Manager ParktownThe service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service service desk is constantly developing and improving. To meet these many demands, a good service desk manager understanding of the strategic vision for the service desk and the ability to set the long-term direction Knowledge and understanding of best practices for service management. Strong communication skills, including It Service Desk Analyst JohannesburgThe Service Desk Analysts are responsible for the day-to-day operational coordination of the team, providing providing high-level support to customers. This highly visible role requires excellent communication, first/second line support issues for customers. Refer unresolved issues to third-line support teams. Receive purchase orders. Manage IT stock, including logging service desk tickets before issuing stock and maintaining Minimum 2-3 years experience in a support environment. Highly customer service focused with excellent communication Sign up for Free Job AlertsAverage Annual Salaryfor Ict Service Support It Service Desk Agent jobs in South AfricaR 443,115
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