tickets as required · Action and resolve IM (Incident Management) tickets · Raise and lead tasks PM (Problem preferably Azure or AWS · Incident Management (IM), Change Management (CM), Problem Management (PM) · ITIL process
tickets as required · Action and resolve IM (Incident Management) tickets · Raise and lead tasks PM (Problem preferably Azure or AWS · Incident Management (IM), Change Management (CM), Problem Management (PM) · ITIL process
Azure or AWS
tickets as required Action and resolve IM (Incident Management) tickets Raise and lead tasks PM (Problem preferably Azure or AWS Incident Management (IM), Change Management (CM), Problem Management (PM) ITIL process
tickets as required Action and resolve IM (Incident Management) tickets Raise and lead tasks PM (Problem preferably Azure or AWS Incident Management (IM), Change Management (CM), Problem Management (PM) ITIL process
process owners
Key External Relationsh
on a standby roster Incident Management (IM), Change Management (CM), Problem Management (PM) ITIL certification
/>·       Incident Management (IM), Change Management (CM), Problem Management (PM)
·Â
standby roster
· Incident Management (IM), Change Management (CM), Problem Management (PM)
· ITIL
Crossfunctional process owners Key users Internal IM management Key External Relationships: Key Service Providers