Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
service and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial reports to regulatory authorities and senior management. Requirements: Related Degree or IISA Licentiate/Associate or Auditing Degree (preferred) NQF7 Compliance Management Certificate (Advantageous) Minimum 3 - 5 years
numerous different industries. Our company is owner-managed which ensures that we source only the highest quality international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
healthcare aisles through compliance with stock management principles and procedures in order to drive sales To prevent stock losses by following all risk management policies and principles. To ensure high standards operations principles (stock management, merchandising, risk management,) Skills: Essential: Good communication
reporting and oversight of the Company's Facilities Management strategy and framework and associated tools and qualification in Facilities Management. - BTech Degree in Construction Management advantageous. - Minimum experience in Facilities Management - A minimum of 5 years of project management or similar related experience
qualification in Facilities Management.
- BTech Degree in Construction Management advantageous.
-
experience in Facilities Management
- A minimum of 5 years of project management or similar related experience