Daily Queries - Attending to Daily Queries and Ensuring Feedback provided timeously
o Customer support to SSA
o LSP Management
o Irregular Management - Register Irregular cases in Cello within 24 hours
o Ensuring daily reports are received in time from LSP’s
o Analyze d
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and deadlines. The role involves motivating team members, assessing performance, participating in hiring and training, and keeping management updated on team performance. Operations: Monitor inbound and