Responsibilities: Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and infrastructure incidents. Participate in project onboarding of new customers and upgrades. Ensure incidents are are resolved within SLA and update incident information accurately in the company's ITSM. Contribute to
Report all delays to the Branch Manager immediately Incident prevention and reporting Maintain radio contact
the allocated clusters/divisions Investigate incidents, resolve and close out investigations in a timely
the allocated clusters/divisions Investigate incidents, resolve and close out investigations in a timely