Position: Incident Architect
Location: Hybrid - Sandton
(application and infrastructure) in the event of a major incident. This includes any Application and TS events that
adherence during any Incident Problem Handling
Technical Support Investigating desktop related incidents. Working with OS platforms and administrative tools, by resolving all non-hardware related incidents recorded in Ticket Management System. Monitoring delivering Service Desk outputs. Incident Management Assisting with Incident and Problem management by identifying controllers that are offline and re-assigning incidents to the x64 / regional desktop support team for re-assigning these incidents to the relevant Absa support teams. Ensuring that all incidents logged in Service
DESCRIPTION: Facilitate Problem Analysis, Major Incident Reviews and Problem Compliance Reviews. Verify the adherence during any Incident Problem Handling Participate in the Incidents to ensure that all parties with vendors to delivery incident problem resolution. Validate the Incident Problem Report for the appropriate respective owners on the open incidents Validate the impact on the incident and update customer on the further or related roles, such as project manager, or incident manager. Business, leadership, and analytical
Description Our client is searching for a First Line Incident Analyst to join their team. Contract: Permanent main duties will be to manage and resolve client incidents related to the organisation's services, ensure the progression and swift resolution of these incidents and deliver superior services in line with Service first-line operational support to acknowledge/reject incidents. Attempt to provide first-line resolution. Accurate unresolved incidents to 2nd line support. Monitor group mailboxes, ensuring all inbound incidents receive
Description Our client is searching for a First Line Incident Analyst to join their team. Contract: Permanent main duties will be to manage and resolve client incidents related to Q LINK services, ensure the progression progression and swift resolution of these incidents and deliver superior services in line with Service Level first-line operational support to acknowledge/reject incidents. Attempt to provide first-line resolution. Accurate unresolved incidents to 2nd line support. Monitor group mailboxes, ensuring all inbound incidents receive
JHB000188-TK-1 Incident Architect Contract/Permanent Sandton Hybrid Salary flexible Position: Incident Architect (application and infrastructure) in the event of a major incident. This includes any Application and TS events that Service operation. Continual service improvement. Incident and Problem Management: Define the process and response to incidents and problems. Provide initial analysis for identifying the incident context and to fully mitigate or minimize the effect of the incident. Lead the analysis to identify the problem and
prevent loss and to respond to incidents and thoroughly investigate the incidents • Identify exposures and assets/interests • Respond to and investigate incidents/complaints • Be available when required, including including irregular hours • Compile accident, incident and investigation reports • Compile vehicle summaries prevent loss and to respond to incidents and thoroughly investigate the incidents Duties: Identify exposures of assets/interests Respond to and investigate incidents/complaints Be available when required, including
prevent loss and to respond to incidents and thoroughly investigate the incidents • Identify exposures and assets/interests • Respond to and investigate incidents/complaints • Be available when required, including including irregular hours • Compile accident, incident and investigation reports • Compile vehicle summaries prevent loss and to respond to incidents and thoroughly investigate the incidents Duties: Identify exposures of assets/interests Respond to and investigate incidents/complaints Be available when required, including
operation