Position: Incident Architect
Location: Hybrid - Sandton
(application and infrastructure) in the event of a major incident. This includes any Application and TS events that
adherence during any Incident Problem Handling
Technical Support Investigating desktop related incidents. Working with OS platforms and administrative tools, by resolving all non-hardware related incidents recorded in Ticket Management System. Monitoring delivering Service Desk outputs. Incident Management Assisting with Incident and Problem management by identifying controllers that are offline and re-assigning incidents to the x64 / regional desktop support team for re-assigning these incidents to the relevant Absa support teams. Ensuring that all incidents logged in Service
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officers, rosters, leave and postings. Preparing incident reports, daily site visit reports, managing budgets including the Occurrence Book (OB) Attend to incidences as and when they are reported Matric Certificate knowledge of security operations and procedures, incident investigations, drafting of security job descriptions review footage when investigating incidences Be able to draft an incident report with facts, findings and
officers, rosters, leave and postings. Preparing incident reports, daily site visit reports, managing budgets including the Occurrence Book (OB) Attend to incidences as and when they are reported Matric Certificate knowledge of security operations and procedures, incident investigations, drafting of security job descriptions review footage when investigating incidences Be able to draft an incident report with facts, findings and
monitor security of assest Investigate incidents Compile accident/incident reports Weekly/monthly reports Assist
monitor security of assest Investigate incidents Compile accident/incident reports Weekly/monthly reports Assist
involves monitoring system performance, resolving incidents, implementing enhancements, and collaborating
br />Production System Monitoring and Incident Management