assessments, providing training, investigating incidents, ensuring compliance with legislation, promoting safety and health standards
environments. Responsibilities include resolving incidents and tickets across various financial modules, Key Responsibilities: Incident & Ticket Resolution: Manage and resolve incidents across SAP FI-CO and
fuel consumption
IT Equipment department. Management of daily incidents raised through IT Service Desk on behalf of users maintenance of all IT equipment. Addressing the common incidents of the IT equipment by implementing the upgrades/new
assessments, providing training, investigating incidents, ensuring compliance with legislation, promoting training on safety and health standards Investigate incidents to determine causes and prevent future occurrences
Operations (DevOps) based on a standby roster
· Incident Management (IM), Change Management (CM), Problem
in the supported environment
· Handing of incidents and changes in accordance with the defined Service
to resolution (MTTR) for infrastructure incidents, incident resolution success rate.< monitor for threats, and respond to security incidents.
to resolution (MTTR) for infrastructure incidents, incident resolution success rate. System Updates: monitor for threats, and respond to security incidents. KPI: Compliance rate with regulatory requirements changes, incidents, and maintenance activities. KPI: Document 100% of system changes, incidents, and maintenance
governance and IMS procedures (Change Management, Incident Management, Development Lifecycle etc.) Salary