Technical Support Investigating desktop related incidents. Working with OS platforms and administrative tools, by resolving all non-hardware related incidents recorded in Ticket Management System. Monitoring delivering Service Desk outputs. Incident Management Assisting with Incident and Problem management by identifying controllers that are offline and re-assigning incidents to the x64 / regional desktop support team for re-assigning these incidents to the relevant Absa support teams. Ensuring that all incidents logged in Service
pertaining support resources. Incident Management: Develop and implement incident response protocols to effectively operational disruptions, security breaches, and other incidents. Coordinate with internal teams and external stakeholders stakeholders to minimize the impact of incidents on the platform. Ad Hoc Operational Issues: Address
relevant departments when required, to get requests/ incidents resolved on time.
Level support staff.
both change and incident handling Tickets can be opened as service request or real incident tickets. The : 724 Solution time DAM operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std Working Model (AWM) Charter Work experience with incident management, change management and problem management
Marshall, etc.) Manage and co-ordinate response to incidents on site as and when required (spills, injuries emergency drills. Ensure all incidents are reported immediately, chair incident investigations and assist assist with compiling the incident reports. General Attend monthly management meetings and present operational
CIM (Critical Incident Management) tickets as required Action and resolve IM (Incident Management) tickets to Cloud technologies, preferably Azure or AWS Incident Management (IM), Change Management (CM), Problem
followed. Utilize My OSH to report non-conformances, incidents, and accidents. Actively manage the SHE programs manage monthly H&S Meetings. Conduct and manage Incident/Accident Investigations and reporting. Manage racking and other incidents are attended to immediately, corrective action taken, incident accident investigations SAMTRAC, ITIS/Train-the-trainer and RCat/NOSA Incident Investigation L3. Advance proficiency in Microsoft
followed. Utilize My OSH to report non-conformances, incidents, and accidents. Actively manage the SHE programs manage monthly H&S Meetings. Conduct and manage Incident/Accident Investigations and reporting. Manage racking and other incidents are attended to immediately, corrective action taken, incident accident investigations SAMTRAC, ITIS/Train-the-trainer and RCat/NOSA Incident Investigation L3. Advance proficiency in Microsoft
Your Role and Responsibilities?
- Incident processing and adhering to SLA standards.
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