Description Our client is searching for a First Line Incident Analyst to join their team. Contract: Permanent main duties will be to manage and resolve client incidents related to the organisation's services, ensure the progression and swift resolution of these incidents and deliver superior services in line with Service first-line operational support to acknowledge/reject incidents. Attempt to provide first-line resolution. Accurate unresolved incidents to 2nd line support. Monitor group mailboxes, ensuring all inbound incidents receive
call receipt of IT incidents related to production issues Pre-qualify IT-incidents and classify additional additional relationships Fix incidents in IT systems in accordance with User manuals Monitor IT system error process accordingly Provide guidance throughout the Incident management processes Initiate the IT escalation
network. Monitor firewall logs, analyse security incidents, and implement corrective actions. Network Security: against emerging threats. Incident Response: Develop and execute incident response plans in coordination cybersecurity team. Investigate and analyse security incidents, providing detailed reports and recommendations Document security configurations, procedures, and incident reports. Provide training and awareness programs
/>9. Accurately and timeously report in field incidents & accidents in line with company & departmental
contracted drivers on incidents and accidents, accurately and timeously complete incident / accident reports
timeframe).
- Reporting of all accidents and incidents which occurred within your area of responsibility
& claims department.
- Accident & incident claims assistance ensuring that claims department
administration by attending to and reporting all incidents to the insurance brokers to ensure that all claims claims are timeous filed. Report all incidents of damaged containers to surveyors and attend all damaged VOB insurance for write-off's / stolen / hijack incidents Prepare insurance journal on WD1 of each month
administration by attending to and reporting all incidents to the insurance brokers to ensure that all claims claims are timeous filed. Report all incidents of damaged containers to surveyors and attend all damaged VOB insurance for write-off's / stolen / hijack incidents Prepare insurance journal on WD1 of each month
CIM (Critical Incident Management) tickets as required · Action and resolve IM (Incident Management) tickets Cloud technologies, preferably Azure or AWS · Incident Management (IM), Change Management (CM), Problem
CIM (Critical Incident Management) tickets as required · Action and resolve IM (Incident Management) tickets Cloud technologies, preferably Azure or AWS · Incident Management (IM), Change Management (CM), Problem
and conditions.
technologies, preferably Azure or AWS