Catalogues
(Critical Incident Management) tickets as required Action and resolve IM (Incident Management) tickets Cloud technologies, preferably Azure or AWS Incident Management (IM), Change Management (CM), Problem Management
resolving all non-hardware related incidents recorded in Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with Incident and Problem management by identifying and re-occurrences, in order to assist with Incident management. Utilising various resources to resolve critical
(Critical Incident Management) tickets as required Action and resolve IM (Incident Management) tickets Cloud technologies, preferably Azure or AWS Incident Management (IM), Change Management (CM), Problem Management
resources. Incident Management: Develop and implement incident response protocols to effectively manage operational
resolve IM (Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets as
resolve IM (Incident Management) tickets. Action and resolve CIM (Critical Incident Management) tickets
Operations (DevOps) based on a standby roster Incident Management (IM), Change Management (CM), Problem Management
manage customer queries through effective incident management processes, identify technical failures and Promotor Score detractors through effective incident management principles via established prioritisation
manage customer queries through effective incident management processes, identify technical failures and Promotor Score detractors through effective incident management principles via established prioritisation