management. Incident & Problem Management: · Establish and maintain incident and problem management processes · In-depth knowledge of incident, problem, change, and release management processes and tools. · Strong
management. Incident & Problem Management: · Establish and maintain incident and problem management processes · In-depth knowledge of incident, problem, change, and release management processes and tools. · Strong
management; Establish and maintain incident and problem management processes to minimise service disruptions teams; In-depth knowledge of incident, problem, change, and release management processes and tools; Strong
requirements and manage risks. Lead incident and problem management related to End User Workspace problems
DUTIES: Oversee 100% of the requests, incidents and problems. Manage and coordinate urgent and complicated
Employment Equity candidates. DUTIES: Incident and Problem Management: Troubleshoot/Investigate and fix issues
strategy, solution delivery, and platform incident and problem management. This leadership position involves
service delivery, including incident, problem, change, and release management.
all related incidents to the Problem ticket. Recognise and alert the Team Leader or Manager of trends in