the contact center, ensuring adherence to service level agreements (SLAs) and operational metrics. Analyse and manage workforce planning, including staffing levels, scheduling, and resource allocation. Drive a culture performance management. Proficiency in contact center technologies and workforce management tools. How to Apply:
Staff Technical Skills: Proficiency in telecom technologies and systems communications, and network infrastructure updated with the latest industry trends and technologies. Requirements Clear Criminal Record. Passed to work shifts based on international time zones. 3 -year international call centre Team Leader experience