required to achieve and exceed the client and internal collections targets. QUALIFICATION AND EXPERIENCE targets are met by empowering, motivating and developing an operational team to achieve desired results management of call centre resources. • Coaching, developing, motivating and retaining staff and coordinating and retaining the best people and managing the development of skills within the team. • Ensuring the delivery delivery of high-quality service to all internal and external stakeholders. • Managing risk within acceptable
specialising in sales, marketing, training, development and brand activations. Thus, the success and
information submitted by the team. Training, growth, development, and overall wellness of team. Provide regular
satisfaction, cost reduction and revenue growth. Develop reports and analytics to drive project improvements