Job Title : Customer Experience Analyst/Quality Assurance (German Speaking) Location : Woodstock Type top-notch customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause consistent quality assurance. Role & Responsibilities: Audit transactions to ensure quality standards; calibration sessions and build a call library; Conduct audits and onboarding for new hires; Present performance Perform tasks assigned by the supervisor to meet quality objectives; Requirements: Proficiency in MS Office
procedures to ensure compliance with local and international regulations. Manage laboratory inventory, including the development and implementation of quality control and assurance measures, including occupational health
procedures to ensure compliance with local and international regulations. Manage laboratory inventory, including the development and implementation of quality control and assurance measures, including occupational health
transactions, compiling and analyising of data, perform audits, assist with budgets and financial forecasting all financial procedures and that the system of internal control is applied Administration - Set realistic
team, you will create quality code through peer reviews, maintaining internal and external documentation Customers, Developers and Internal Operation teams. Work on business projects, internal tech projects, changes alongside the team to create quality code through peer reviews, maintaining internal and external documentation
efficient operation of the production line, ensuring quality standards are met, productivity targets are achieved Monitor production processes to ensure adherence to quality standards, production schedules, and output targets facilitate coordination and problem-solving. Implement quality control measures and conduct inspections to ensure Knowledge of production processes, equipment and quality control standards. Familiarity with safety regulations
overseeing branding standards, and ensuring the quality of marketing content across different channels relationships with key stakeholders, collaborating with internal and external partners to align objectives and
overseeing branding standards, and ensuring the quality of marketing content across different channels relationships with key stakeholders, collaborating with internal and external partners to align objectives and
required financial reports.
policies and financial regulations. Assist with basic audit information and regulatory reviews. Support the