is responsible to ensure that Ambassadors are correctly trained, equipped, deployed, scheduled, informed standards at all times. · Each Ambassador has the correct uniform and all other necessary company provided objectives. · Each Ambassador meets the customer service satisfaction criteria set. · Each Ambassador has predetermined work schedule. · Each Ambassador is correctly attired at all times, and meets company grooming prescribed staff documentation and records are correctly completed and stored. · Monthly store visit schedule
from the storeroom, is stored and packed in the correct space timeously Ensure stock on shelves has not neatly presented and visible at all times, with correct labels and pricing Report all price discrepancies from customers are followed up with the customer service out of stock list Ensure all customer stock queries queries are dealt with and resolved Ensure the correct uniform and badge are worn at all times Minimize
literate with knowledge of all Microsoft Office Programmes and knowledge of CRM systems would be an added
literate with knowledge of all Microsoft Office Programmes and knowledge of CRM systems would be an added
literate with knowledge of all Microsoft Office Programmes and knowledge of CRM systems would be an added
develop warehouse staff. Coordinate with other departments for smooth operations. Monitor and improve KPIs
develop warehouse staff. Coordinate with other departments for smooth operations. Monitor and improve KPIs
Management
CUSTOMER SERVICE
deliver goods Minimize risk to the company Client service Other job-related administrative duties SKILLS
based at the Bethlehem Branch and must be able to service Bloemfontein from time to time. Matric 2 years