responsible for troubleshooting and resolving technical issues related to solar energy solutions and electrical or in-person. Troubleshoot and resolve technical issues related to solar energy solutions, electrical equipment and track all customer interactions and technical issues in the support ticketing system. Customer Service: instructions and explanations. Escalate complex technical issues to senior technical support staff or relevant departments diagnostic tools for identifying and resolving technical issues. Excellent problem-solving and analytical skills
/>Capabilities & Competencies:
payment agreements, and delivery estimates Resolving issues or complaints in a timely manner. Cold calling
payment agreements, and delivery estimates Resolving issues or complaints in a timely manner. Cold calling
Ability to be resourceful and proactively resolve issues as they arise. Ability to work under pressure.