and ensure that customer Service Level Agreement's are met. Manage Support Technicians (STs) to drive
Introduction Laboratory supply Description Well established company serving the Scientific and Laboratory industry throughout Southern Africa has a vacancy for a field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer s
Key Responsibilities:
Administrative Duties:
repairs. Answering customer questions about service outcomes and consulting with technicians when necessary
Reference: PTA000208-CDW-2 Our Client is looking for a Service Administrator/Technical Scheduler, located in Sandton. Key Responsibilities: Administrative Duties: Handle incoming service requests via phone, email, or in-person visits. Maintain accurate records of customer inquiries, service requests
Job Purpose: The Helpdesk Technician is primarily responsible for providing technical support and advice to customers (internal and external) via the telephone. Responsibilities: Technician Service Accurately allocate on site tickets to the relevant technician/branch/contractor within 30 minutes of
excellent customer service and satisfaction Requirements Proven experience as a Helpdesk Technician or similar
excellent customer service and satisfaction Requirements Proven experience as a Helpdesk Technician or similar