possible ROLE: Steer and govern Group IT Service Desk initiatives and projects Manage service delivery support Manage transformation within the IT Service Desk relating to new technologies and refined processes Agile Methodology JIRA & Confluence Service Desk Methodology Provider / Contract Management – SLAs
NCE 3 years working experience in IT IT Service Desk experience highly beneficial ESSENTIAL SKILLS: Diploma sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support. Fluent
Professional telephone & e-mail etiquette. Clean desk environment must be maintained at all times. Matric
strong work ethic. Customer-Focused Attitude: Support Desk Educational Qualifications and Requirements: A high