Approximately 30% of the role will involve providing Helpdesk support, so flexibility and a willingness to assist standards; Provide first and second-level Helpdesk support, including troubleshooting, remote assistance and Mac operating systems; Experience in a Helpdesk support role is advantageous; Excellent problem-solving
About the job The Technical Support Agent will be responsible for delivering exceptional client service experiences to all clients. Queries and interactions are mainly telephonic or via written correspondence, but may include face-to-face interaction. The person in this position is also responsible
The Technical Support Specialist is responsible for providing first level technical support to end users for hardware, software, and network related issues. This role involves diagnosing and resolving technical issues, providing guidance on IT related problems, and ensuring smooth operation of end u
Qualifications:
This person should have done some form of IT training course (6 months - 1 year) and understand the basics around PCs, laptops, printers, etc. It would be preferable that this person also has some basic networking and internet related experience.