Hire Resolve is excited to announce an exceptional opportunity for a Senior Customer Engineer to join the team of our esteemed client, a leading IT solution provider. This role is ideal for a highly skilled professional with a passion for delivering top-tier technical support and innovative solution
As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. You’ll be investigating challenging problems, diving deep into tickets to help resolve our customers’ queries. Working with the latest technologies, which includes server and storage hardware,
Key Responsibilities:
1. Daily IT Support and Administrative Tasks:
As a Technical Operations Manager, you will be responsible for:
Managing and overseeing our technical team
Proposing and implementing improvements to our business infrastructure
Monitoring and reporting progress on technical projects
Ensuring a seamless user experience for
and network support to the organisation