strategies through the management of the daily productivity in and output measures required to achieve and advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with other the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating
and team sales targets Monitor the company's industry competitors, new products and market conditions
successfully accomplished. The incumbent will monitor, evaluate, and investigate claims received from