requests, incidents & problems as the next Service Desk Supervisor sought by a dynamic Internet Service external customers. Train, coach and mentor Service Desk staff including career development. Oversee develop strategies for improvement. Work to make Service Desk the single source of truth and service delivery
Responsibilities:
Service Desk
Ensure that Service Desk telephones and email are monitored
to be checked at least every 30mins.
Log service desk incidents and requests received via email or
maintenance (Patch management) Regular updating the Service Desk and all customers with progress-information
incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc.
this via a customer dedicated Service Desk or the Shared Service Desks. The ideal candidate must have
literacy Experience working within a Help Desk/Service Desk environment would be an advantage, but full
projects this role will be responsible for ad hoc service desk support. REQUIREMENTS: Key Requirements Being
product defects and provide timely solutions to service desk issues by adopting a client-first approach.
SME bucket