to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa network printers Service Delivery Working together as a team to reach department/team's goals by respecting assisting each other. Working together as a team to improve service delivery Helpdesk Support Providing remote Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
looking for a Service Desk Manager to support Application Support teams across a few work high-energy achiever, leader, and planner. The Service Desk Manager will be a single point for escalation the standard operating procedure model for the Service Desk.
What you’ll do: these statistics
Job Description:
Respond to service requests and incidents reported via telephone,
Accurately log and track all incidents and service requests in the ticketing system.
Follow are resolved and service levels are maintained.
Monitor and manage service desk queues, ensuring
Communicate effectively with clients and internal teams to keep them informed of ticket status and progress year's experience
Must have experience with service desk ticketing systems and remote support tools.
Must
The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service service desk is constantly developing and improving. To meet these many demands, a good service desk manager cohesive team and to manage people effectively. This includes the ability to coach and develop the team. A vision for the service desk and the ability to set the long-term direction of the team. An ability to
The Service Desk Analysts are responsible for the day-to-day operational coordination of the team, providing problem-solving skills. Work as part of a wider team, focusing on achieving team KPIs by answering calls and resolving Refer unresolved issues to third-line support teams. Receive and verify IT equipment per specifications purchase orders. Manage IT stock, including logging service desk tickets before issuing stock and maintaining experience in a support environment. Highly customer service focused with excellent communication and negotiation
Responsibilities
- Ensure team goals are aligned to BU strategy, documented, clearly
/>- Assist the business analysts, developers and team leaders in resolving design issues.
- Assisting
Team Lead: Investigations Projects – Bromhof – Gauteng Job Type:Permanent Job Level:Skilled Experience:Between Experience:Between 5 – 7 Years Summary Team Lead: Investigations Projects – Bromhof – Gauteng Position Reporting direction of the Investigations and Anit-Corruption team to ensure that the department’s primary objectives the ability to lead projects from start to finish whilst successfully managing a small team. Description input into investigations. conducted by self and the team. Keep abreast of latest information and techniques
to employ SA based citizen/permanent residents. Lead and direct software developers using Open-Source applications in the Python Framework 3 years leading a team Skilled in development for public cloud platforms
adaptable to new requirements. Work effectively in a team environment and follow/develop product software technical leadership to the development team and other teams within the company. Relevant tertiary qualification relevant experience as a developer as part of a team in a software development environment. A strong relevant experience as a Team Lead Integration developer as part of a team in a software development Skills and Knowledge Requirements: Experience with team development tools: Use of source control applications
is looking for a Development Team Lead: C# to join their expanding team, working a hybrid model either Server Management Studio 2012 upwards SOAP/REST Services IBM MQ Series Client interaction · Knowledge and Personal Profile: · Self-starter, self-motivated, team player · Excellent communication and interpersonal relevant experience as a developer as part of a team in a software development environment. · A strong relevant experience as a Team Lead Integration developer as part of a team in a software development