stock on hand
Schedule quarterly services with SLA customers and confirm appointments with the Team
Ensure that every SLA job card is allocated to the relevant SLA and that the correct product
Control (Budgeting, Sales Forecasting, Project / SLA Profitability, Expense & Debtors Control) Manage Planning) Management Reporting Implement /Review/ Renew SLA agreements and maintain or improve profitability Managing adherence to client and service providers SLA's. Oversee operational Service Delivery / Client Satisfaction Implement and maintain SLA's with key suppliers and measure compliance to SLA's on monthly basis. Chair are operating at optimal levels and that customer SLA's are being adhered to. Ensure that the operation
minimum stock on hand Schedule quarterly services with SLA customers and confirm appointments with the Team completion Ensure that every SLA job card is allocated to the relevant SLA and that the correct product
minimum stock on hand Schedule quarterly services with SLA customers and confirm appointments with the Team completion Ensure that every SLA job card is allocated to the relevant SLA and that the correct product
- Incident processing and adhering to SLA standards.
- SAP BW transport management.
(telephonic and email) within 4 working hours (Helpdesk SLA report). Accurately log all field support and telephone and close within 30 minutes of receiving request (SLA). Generate quotes within 4 hours of receiving. Keep
(SLM) process by defining SLA, OLA and UC.
Management of hardware service portfolio. Customer SLA management. Day-to-day management of all service
should be able to liaise with vendors and manage the SLA's in place, work independently and be on top of new
control (budgeting, sales forecasting, project / SLA profitability, expense and debtors Control) Manage Management reporting. Implement / review / renew SLA agreements and maintain or improve profitability