processing of client instruction Ensure that the SLA objectives are met Follow up with clients for outstanding
processing of client instruction Ensure that the SLA objectives are met Follow up with clients for outstanding
team performance and conduct. Ensuring that all SLA's are met Ensuring a zero-handover policy Managing
and upgrades. Ensure incidents are resolved within SLA and update incident information accurately in the
standards. Acting on all incoming calls within the SLA. Action e-mail requests received from internal and
standards. Acting on all incoming calls within the SLA. Action e-mail requests received from internal and