and implement a customer retention strategy; and ensure regular Municipality customer visits Monthly Operations Operations meetings with the Municipality Customers reviewing Syntell Performance via the Signed SLA monthly operations reports to all Municipality customers Manage the end-to-end incident escalation process process to resolution; in accordance with Customer Service Level Agreements; and oversee the CRM incident with the technical team's delivery of timely and accurate technical solutions to customers. Communicate
company standards and providing quality client service:
company standards and providing quality client service:
quality, integrity, and innovation in financial services. Our client is a leader in delivering tailored