Intellibpo. As a leader in our contact center operations, you will play a vital role in driving performance Key Responsibilities: Lead and oversee daily operations of the contact center, ensuring adherence to level agreements (SLAs) and operational metrics. Analyse performance data to identify trends, opportunities teams to implement initiatives that enhance operational efficiency and customer experience. Monitor and experience (7 years) in campaign management and operations leadership within a contact center environment
to emails Ensuring that your team adheres to operational procedures Ensuring that targets set for your