A) Monitors network/service alarms, receives complaints from the hotline or customers, analyzes alarms or complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed.
B) Supervises personnel to distribute, escalate, and close problem tickets in accordan
outstanding incidents to suppliers or senior engineers for resolution
JHB000117-LB-1 Exciting opportunity for a Network Engineer to join leading international telecommunications
outstanding incidents to suppliers or senior engineers for resolution
outstanding incidents to suppliers or senior engineers for resolution Adhere to daily standards regarding outstanding incidents to suppliers or senior engineers for resolution Adhere to daily standards regarding
Description A) Monitors network/service alarms, receives complaints from the hotline or customers, analyzes alarms or complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed. B) Supervises personnel to distribute, escalate, and close problem tickets in acco
Job Purpose
Responsible for ensuring stability of the network and optimal customer satisfaction.
Competency Requirements:
Knowledge:
outstanding incidents to suppliers or senior engineers for resolution
outstanding incidents to suppliers or senior engineers for resolution
of 3 years supervisory experience in a Support / NOC environment