collections KPAs and KPIs within an account delinquency life cycle. • Good understanding of business functions performance management of call centre resources. • Coaching, developing, motivating and retaining staff and performance management of call centre resources. • Coaching, developing, motivating and retaining staff and
detail and problem-solving abilities Ability to work well in a team and adapt to changing situations High
team. Training, growth, development, and overall wellness of team. Provide regular feedback and input to
needed. Be able to produce factual, concise, and well-written reports. Provide project specific research