QC Supervisor
Operations
Accountable for specialist outputs and initiating changes in in policies, procedures, standards and services within inter-related functional areas of responsibility ensuring conformance to internal specifications, customer, and regulatory requirements.
Equipment
(recoveries) Ensure that all liability refunds due to customers are requested on a daily basis. Operational Diary prepare same, then forward to National Damage Admin Supervisor Settlement Assess merits of the case, determine rejected, negotiate terms and conditions with customer. Draft letter of demand based on quantum calculation revised settlement from Claims Manager & Supervisor Send revised settlement advise to 3rd party Attorney obtain authorisation from Claims Manager & Supervisor to appoint Attorney. Hand over file to Attorney
(recoveries) Ensure that all liability refunds due to customers are requested on a daily basis. Operational Diary prepare same, then forward to National Damage Admin Supervisor Settlement Assess merits of the case, determine rejected, negotiate terms and conditions with customer. Draft letter of demand based on quantum calculation revised settlement from Claims Manager & Supervisor Send revised settlement advise to 3rd party Attorney obtain authorisation from Claims Manager & Supervisor to appoint Attorney. Hand over file to Attorney
least 3+ years working as a Contracts Manager / Supervisor or related management experience, especially to ensure optimal efficiency and high-quality service at all times.
equipment
Introduction Logistics Description Qualified Diesel Mechanic Trade Tested Working experience on the Mercedes
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows quality, service, and professionalism. Continuously monitors delivery to make sure the customer is receiving
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows quality, service, and professionalism. Continuously monitors delivery to make sure the customer is receiving