Leading Financial Services Client requires a Call Centre Manager who has Inbound, Outbound and Customer Service experience to join their team. Responsible for the effective running of the Operations centre Training and leading the Operations team Overseeing the Inbound, Outbound, Electronic communic
Operational Management Oversee Daily Operations: Ensure the smooth running of the call centre operations 2. Team Leadership Team Management: Lead and supervise a team of call centre agents, providing guidance senior management. 6. Compliance and Standards Regulatory Compliance: Ensure that the call centre operates
Leading Financial Services Client requires a Call Centre Manager who has Inbound, Outbound and Customer Service experience to join their team. Responsible for the effective running of the Operations centre Training and leading the Operations team Overseeing the Inbound, Outbound, Electronic communic
Operational Management Oversee Daily Operations: Ensure the smooth running of the call centre operations 2. Team Leadership Team Management: Lead and supervise a team of call centre agents, providing guidance senior management. 6. Compliance and Standards Regulatory Compliance: Ensure that the call centre operates
objectives as agreed with the coach/manager. Adhere to the call centre policies and procedures at all times
JOB DESCRIPTION Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. Delivering results as pe
JOB DESCRIPTION Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. Delivering results as pe
specifically Asset Management, Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial
specifically Asset Management, Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial
years' experience in managing specialist teams within the outsourced call centre environment 3 years'