A Client Services Representative is responsible for answering client calls, listening to their concerns queries (Freshdesk Ticket, Website queries, Social Medical). Duties and Responsibilities: ▪ Answering of inbound first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of all Packs) when needed. ▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system team. Knowledge and Skills: ▪ Knowledge of client service practices and principles ▪ Excellent professional
Our client requires the services of a Junior Services Coordinator in pressurised environment to join Responsibilities: Technician scheduling and execution of the service call for a region. Prepare customer quotes. Customer in-house technicians and sub-contractors Logging and managing tickets on in-house system to ensure efficient sub-contractor invoices Manage switchboard Follow up with stores on documentation not received. Manage all paperwork will be advantageous Must have excellent time-management and problem-solving skills Must be able to work
Reference: SW004809-AM-1 My client, and elite financial services and investment concern located in Somerset with clients and service providers; Assisting the financial advisor in his job servicing existing clients application forms, submission of application forms to service providers / insurance companies; Follow-up all implementation of new business etc; Drawing statements from service providers and summarising client portfolio information; electronically. Ensure that investments and assets under management and the recording thereof are kept up to date
Requirements:
A Client Services Representative is responsible for answering client calls, listening to their concerns queries (Freshdesk Ticket, Website queries, Social Medical). Duties and Responsibilities: ▪ Answering of inbound first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of all Packs) when needed. ▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system team. Knowledge and Skills: ▪ Knowledge of client service practices and principles ▪ Excellent professional
Our client requires the services of a Junior Services Coordinator in pressurised environment to join Responsibilities: Technician scheduling and execution of the service call for a region. Prepare customer quotes. Customer in-house technicians and sub-contractors Logging and managing tickets on in-house system to ensure efficient sub-contractor invoices Manage switchboard Follow up with stores on documentation not received. Manage all paperwork will be advantageous Must have excellent time-management and problem-solving skills Must be able to work
Reference: SW004809-AM-1 My client, and elite financial services and investment concern located in Somerset with clients and service providers; Assisting the financial advisor in his job servicing existing clients application forms, submission of application forms to service providers / insurance companies; Follow-up all implementation of new business etc; Drawing statements from service providers and summarising client portfolio information; electronically. Ensure that investments and assets under management and the recording thereof are kept up to date
required, to ensure a high standard of client service is delivered at all times.
Key duties duties & responsibilities:
strategically drive brand awareness and growth.
Key Result Areas