Incident Management
Operations Manager (Document Solutions) to be based in Midrand, Gauteng. The CSSD Service Operations Manager is Technical training. Management of Hardware Service Products and Solutions. Management of hardware service information technology or equivalent. Management qualifications. Service Management specialist certification (IT
beneficial. These project management services must interact with and manage the following areas: Governance Benefits Management Configuration Management Service Level Management Service Catalogue Management Communications
lifecycle of the customer facing managed service including management of internal and external service providers. Develop and manage managed service reporting and SLA management processes and procedures to to ensure managed services meet customer contractual commitments. Managed Services Portfolio Growth Design process Decides on 3rd party managed service providers Decides on managed services operating model Decides successful end-to-end delivery of managed services Accountable for managing managed services contract SLA
lifecycle of the customer facing managed service including management of internal and external service providers. Develop and manage managed service reporting and SLA management processes and procedures to to ensure managed services meet customer contractual commitments. Managed Services Portfolio Growth Design process Decides on 3rd party managed service providers Decides on managed services operating model Decides successful end-to-end delivery of managed services Accountable for managing managed services contract SLA
currently have a vacancy for a Service Manager. The Service Manager is directly responsible for overseeing
Federate identities, Roles & Access Management. Service Management: Incidents Monitoring, manage SLAs
other Project Managers, Customer Project Managers, Service Managers and other key stakeholders in identifying
team