JOB DESCRIPTION Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. Delivering results as pe
JOB DESCRIPTION Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. Delivering results as pe
Duties:
Call clients to understand their insurance needs and financial goals.
Conduct thorough assessments of clients' current insurance coverage and identify gaps.
Explain policy terms and conditions, including coverage limits, premiums, and exclusions.
Hand
Main Purpose of Position:
Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and tra
Requirements:
Matric.
at least 2 years experience within a Sales Outbound Call Centre.
Fluency
Academic: Grade 12 (Matric) Experience: • 6-12 Months Customer Service Call Centre experience with the Academic: Grade 12 (Matric) Experience: • 6-12 Months Customer Service Call Centre experience with the
Academic: Grade 12 (Matric) Experience: • 6-12 Months Customer Service Call Centre experience with the Academic: Grade 12 (Matric) Experience: • 6-12 Months Customer Service Call Centre experience with the