and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION
strong>EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
information is provided to the customer and that calls which cannot be resolved are escalated to correct Responsibilities:
Comp
corrective action that results in a great customer experience, drives customer loyalty and achieves club card working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives Coping with Pressures and Setbacks Experience: Minimum 2 years' experience in a store management role within Store Management Programme Financial management experience (budgets, profit and loss statements, financial
customer payments EXPERIENCE, SKILLS AND QUALIFICATIONS REQUIRED: 5 years proven work experience as an External/Direct afternoon R14000-R18000 per month subject to experience - Petrol Allowance and Commission
dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly anticipate shortfalls and system problems we may experience daily System administration – Creating and maintaining 12 2 to 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems systems • Telephony • Reporting • Call Logging • Analytical Skills • Computer Literacy • Planning and
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of ratios in order to provide an improved customer experience and retain the customer. Negotiate and make relevant contact Centre experience in a sales or retention environment is essential. Minimum 1-year experience in handling
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of ratios in order to provide an improved customer experience and retain the customer. Negotiate and make relevant contact Centre experience in a sales or retention environment is essential. Minimum 1-year experience in handling
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
clients in the UK with a luxurious, high-end experience. This is seasonal work, and operates within United responsibilities:
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes cross-server and cross-database queries and summaries. Experience: Minimum of 5 years using and programming in working with SQL Server over the past 3 years. Experience optimising SQL Server queries and stored procs primarily SQL Server and C# and the .Net platform. Experience with other SQL databases like mySQL and PostgreSQL