implementing, and administering development and training programs for company employees. This role involves Implementation: Design, develop, and implement training and development programs based on organizational seminars, and other training sessions. Evaluate the effectiveness of training programs and make necessary and implement leadership development programs. Provide coaching and support to leaders to enhance their manage stakeholder requirements and requests. Provide reporting and impact tracking data. Competencies
implementing, and administering development and training programs for company employees. This role involves Implementation: Design, develop, and implement training and development programs based on organizational seminars, and other training sessions. Evaluate the effectiveness of training programs and make necessary and implement leadership development programs. Provide coaching and support to leaders to enhance their manage stakeholder requirements and requests. Provide reporting and impact tracking data. Competencies
in the legal field. Training will be provided. Salary is dependent on the experience of the candidate but
in the legal field. Training will be provided. Salary is dependent on the experience of the candidate but
employees (Team Leaders) and ensure appropriate training of new employees Liaise with the client on campaign Operating Rhythm Management of the Team Leaders Provide daily direction and communication to Team Leaders Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject Matter expert role Leaders Provide daily direction and communication to Team Leaders on operational performance. Provide daily Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject Matter expert role
with the company. No experience is needed for this position and training is provided. This is an opportunity
with the company. No experience is needed for this position and training is provided. This is an opportunity
measured) Product knowledge (6 weeks training will be provided) Must have good telephone etiquette Communicating
measured) Product knowledge (6 weeks training will be provided) Must have good telephone etiquette Communicating
in Durban preferably with a minimum of 1 year experience in a call centre environment. Design and implementation analysis of findings (including root cause), providing reporting at campaign, agent and work process management and stakeholders. Provide campaign management with reporting/analysis, training and ad-hoc coaching minimum requirement). 2 years Quality Assurance experience withing a call centre environment. Familiar with