and replacement assessment Non-exam condition assessment processing Exam condition assessment escalations
and replacement assessment Non-exam condition assessment processing Exam condition assessment escalations
incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium:
Cumulative Assessment (CASS) lists at the point of exams. Exports the register from the distance printing Online Centre who have selected the campus as their exam centre. Prepares all the assessment documentation needed for practical assessments. Receives preloads (exams or tests) from the relevant Programme Operations Escorts students with permission slips to their test/exam venue. Updates the student noticeboard with assessment the Online Centre if they arrive at the incorrect exam centre and grants permission for the student to
management) Analyse and resolve problem tickets Resolve incident tickets Plan and execute infrastructure lifecycle
and successful.
· Following up on incident tickets to make long term improvement.
· Actively
making suggestions to reduce the number of problem tickets.
· Proactive improvements in daily IT operations
management) Resolve incident tickets. Analyze and resolve problem tickets. Experience with technical documentation
Management) tickets
(Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets as required Raise Management) tickets as identified Action and coordinate CM (Change Management) tasks and tickets as required
Online Centre student assessments and scripts. Non-Exam Condition Assessment Processing Responsible for accordance with the Assessment Strategy and Policy. Exam Condition Assessment Escalations: The Assessment that may occur during the writing of an exam that relate to the exam paper in particular. Raising queries