delinquency life cycle. • Good understanding of business functions such as HR, Finance, Marketing etc. targets are met by empowering, motivating and developing an operational team to achieve desired results your business. • Conducting performance management of call centre resources. • Coaching, developing, motivating and retaining the best people and managing the development of skills within the team. • Ensuring the delivery staff, identifying training needs for call centre resources. COMPENTENCIES AND SKILLS: • Aptitude in decision-making
incumbent must be passionate about working with business and other stakeholders to effectively hold government communications skills, business acumen and expertise and a thorough understanding of business principles and simplification, efficiency, and enhancement to deliver business process improvements, stakeholder satisfaction satisfaction, cost reduction and revenue growth. Develop reports and analytics to drive project improvements. Support governance, scope, risk and issues, compliance, resource planning and reporting Reporting progress, the
specialising in sales, marketing, training, development and brand activations. Thus, the success and
information submitted by the team. Training, growth, development, and overall wellness of team. Provide regular