customer service and technical service enquiries through inbound calls and provide end-to-end service.
Main
present benefits/opportunities of the sales or service in an effective manner. EDUCATION, QUALIFICATIONS
Identify
demographics, delivering a high quality, professional service to these customers.
Exercise appropriate
to work with little supervision
Overall Purpose:
The Customer Service Agent is responsible to effectively assist customers specific queries and providing them with excellent service. It is imperative that accurate information is Sotho
ensure the efficient operation of the store and service excellence by leading and directing the store operations complete and submitted to HR. To execute customer service initiatives in store and take corrective action working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives compliance management procedures Knowledge of Customer service excellence Knowledge of labour legislation and
passionate about delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team experience in an IT service desk environment
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
Customer Service Fixed Term Contract Position
The Customer Service Agent is responsible to effectively assist customers about customer service and working in a customer service industry
keep our customers on board. Tracker requires the services of Retention consultant in the Retention department within the Customer Service Department are handled efficiently and in line with service level agreements customers. Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, customer. Negotiate and make relevant product and service adjustments in line with product pricing and Trackers
keep our customers on board. Tracker requires the services of Retention consultant in the Retention department within the Customer Service Department are handled efficiently and in line with service level agreements customers. Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, customer. Negotiate and make relevant product and service adjustments in line with product pricing and Trackers
management experience within filtration, textile, mining or heavy industry
MS Office package, Autocad
the dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Grade 12 2 to 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony have excellent interpersonal skills and customer service skills. • Accountability • Integrity Market Related
EXPERIENCE: 5 years technical working experience in mining or similar industry (at least 2 years of the 5 years should include exposure and experience in mining and materials processing SHEQ) ISO Standards: ISO14001 protection vocational training offered by Chamber of Mines or an equivalent approved course and supervised analysis and interpretation Continuous improvement Service Orientation