Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit
Introduction
Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit
of clients so you do not have to rely on cold calling Our company structure is different than other Insurance Sales manager, Insurance sales / insurance broker. Calling on government workers appeared first on freerecruit
requirements. Further responsible for financial modelling, consolidated revenue assurance & balance balance sheet substantiation reporting, cost recovery model implementation and continued maintenance., authorise Office- Excellent Excel skills including financial modelling Effective Communication
Story's in-line with the organisational Agile Working Model Performing ticket duty services as and when required requirements Interaction with clients through meetings, calls and emails Measuring actual progress against planned responsibilities assigned in the Agile Working Model (AWM) Charter ADVANTAGEOUS SOFT SKILLS General Cloud
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CRs) and writing Functional responsibilities assigned in the Agile Working Model (AWM) Charter ADVANTAGEOUS TECHNICAL SKILLS Formal
support Interaction with clients through meetings, calls and emails Receiving, troubleshooting, resolving the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional responsibilities assigned in the Agile Working Model (AWM) charter ADVANTAGEOUS SKILLS SAP S/4 HANA IDocs
performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
and agent distribution Attendance in rolling on-call duty 24h/7 Investigating new platforms for license responsibilities assigned in the Agile Working Model (AWM) Charter ADVANTAGEOUS SKILLS System management