within the sales and aftersales departments. · Monitor available training offered by the SA to dealer to ensure staff back up plans are in place. · Monitor staff morale at dealers and branches remains positive sinosure parameters. · All vehicles invoiced to customers to be settled within 48 hours of the date of invoice the brand awareness and leverage sales. · Monitor customer compliant resolution where necessary to positively within specialized segments to act as the specialist agent both internally as well as the Dealer Network ·
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows quality, service, and professionalism. Continuously monitors delivery to make sure the customer is receiving
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows quality, service, and professionalism. Continuously monitors delivery to make sure the customer is receiving
Key Accountabilities and Outputs Customer Management Objectives To be actively engage and base of informal retail clients and to constantly service that base weekly/monthly To facilitate informal Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows quality, service, and professionalism. Continuously monitors delivery to make sure the customer is receiving
drive a differentiated service offering to Formal Convenience Trade customers, banner groups and outlets
and regional level and promote sales growth and customer satisfaction by successfully executing the national
promotions, NPD launches etc.
Consistently monitor and track BevCo sales performance and penetration
POP evaluation of 3rd party delivery of service level agreements to grow accounts
Contribute
Model for The Beverage Company
Contribute to Customer and Product Segmentation Modelling, and Channel
and problem-solving skills to deliver support services for business applications. • The successful candidate internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction within the system. • Ensure all critical services/systems are monitored. • Provide clear, professional, informative and appropriate communication to colleagues, customers and suppliers. • Carry out system maintenance and maintaining production computer systems in a customer facing support environment of at least 5 years
processes, policies, procedures, standards and services within inter-related functional areas of responsibility
Manager to maintain and monitor the implementation of a pricing strategy and to monitor margin impact so as
forecasts
Monitor and track profitability indicators and incorporate into revenue reporting
Monitor the
/>Ensure the availability of timely and accurate customer and sales information and reports
Providing
of assigned GL accounts
Monitoring, tracking and processing customer claims/rebates on a daily basis
strategic accounts (get involved) 2. Provide customers with a point of contact scenario. 3. Apply the strategic accounts. 6. Provide a transport consultancy service to demonstrate total operating costs. 7. Manage results, grow customer satisfaction and relationships. 9. Provide a sales engineering service to ensure correct that the vehicle warranty remains intact to the customer. KEY DRIVERS ACCURATE UNDERSTANDING OF THE DEAL deliveries and handovers. CUSTOMER RELATIONS 1. Manage and drive high level of customer interaction. Ensuring
This includes financial negotiations with key customers and reviews of business activities. Be responsible function; Prepare ROI's business cases; Implement and monitor control over fixed assets; Cash Management, weekly month-end close; Lead monthly forecast submissions; Monitor gross margins, brand support and indirect expenses trade support / allowances and rebates. Attend customer meetings with the Sales teams, when appropriate and analyse customer profitability. Assist commercial teams in negotiations with key customers on new proposals
function; Prepare ROIs business cases; Implement and monitor control over fixed assets; Cash Management, weekly month-end close; Lead monthly forecast submissions; Monitor gross margins, brand support and indirect expenses trade support / allowances and rebates. Attend customer meetings with the Sales teams, when appropriate and analyse customer profitability. Assist commercial teams in negotiations with key customers on new proposals queries / audits where applicable. Marketing Teams: Monitor the brand marketing teams in the following: Assist