customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in a quality and ability to operate with minimal supervision; Multi-tasking abilities. Salary : R27 000 CTC per month
Identifying needs and establishing customer profiles Log calls according to standards Complete new business and
may be required to assist with answering incoming calls as and when required Keep in contact with the office able to work after hours as and when required Be on call 24 hours a day and available on short notice General work long hours, including nights and weekends Multi-lingual Basic knowledge of car maintenance. General
may be required to assist with answering incoming calls as and when required Keep in contact with the office able to work after hours as and when required Be on call 24 hours a day and available on short notice General work long hours, including nights and weekends Multi-lingual Basic knowledge of car maintenance. General
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual
Principle." Following up on open/pending service calls on a daily basis Communicating successes, issues/perpetual
including managing calendars, emails, and phone calls.
including managing calendars, emails, and phone calls. Arrange and coordinate meetings, appointments,
including managing calendars, emails, and phone calls. Arrange and coordinate meetings, appointments,