Syntell Ltd.
Rondebosch
ensure regular Municipality customer visits Monthly Operations meetings with the Municipality Customers reviewing
SLA Deliver monthly operations reports to all Municipality customers Manage the end-to-end incident escalation
process to resolution; in accordance with Customer Service Level Agreements; and oversee the CRM incident
years' experience in the prepayment/ utility/ municipality (Energy Industry) Proven work experience as
adjust initiatives and priorities Comfortable with legal and regulatory processes to ensure company compliance
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Rondebosch
Market related
company standards and providing quality client service:
- Build and maintain lasting relationships
regulations and procedures as laid down by the Financial Services Conduct Authority (FSCA), by keeping up to date
Service delivery to ensure customer satisfaction:- Maintain service, quality, and
plans/schedules in order to manage the achievement of service delivery goals;
- Share knowledge on, and
standards, control systems, and procedures to maintain service delivery.
Maintain effective
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Rondebosch
Market related
company standards and providing quality client service:
- Build and maintain lasting relationships
regulations and procedures as laid down by the Financial Services Conduct Authority (FSCA), by keeping up to date
Service delivery to ensure customer satisfaction:- Maintain service, quality, and
plans/schedules in order to manage the achievement of service delivery goals;
- Share knowledge on, and
standards, control systems, and procedures to maintain service delivery.
Maintain effective
share this job on whatsapp